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How To Pay My Bill
LCMUA accepts cash, checks, money orders, and debit/credit cards (MasterCard and Visa ONLY).
Walk-in payments are taken during normal business hours, Monday-Thursday from 7 a.m. to 4:30 p.m. and Friday from 7 a.m. to 11 a.m.
The Drive-through window is staffed Monday-Thursday from 7 a.m. to 4:30 p.m. and Friday from 7 a.m. to 11 a.m. It is located on the west side of the main building. Please provide a copy of your bill or have your address ready when using the drive through window.
The drop box is available 24 hours a day and is located on the west side of main building by the drive-through window. Any payments placed in the drop box after the close of business will post on the next business day.
Call our friendly Customer Service Representatives at 940-497-2999 to make a payment with a debit/credit card over the phone. There is a 2.75% per transaction Credit Card Fee ($1.95 minimum) for payments received by phone. Please have your account number ready when calling. It can be found on the upper right hand side of your bill.
Mail your payment (check or money order recommended), along with the payment coupon portion of your bill addressed to: 501 N Shady Shores Dr, Lake Dallas, TX 75065.
Avoid late fees and never forget to make your payment when you have your bill automatically drafted directly from your bank account on the due date. Please call our office to set up your Bank Draft.
View your billing history and make a one-time payment via our online service. There is a 2.75% per transaction Credit Card Fee ($1.95 minimum) to make a payment through our online service. For example, if your utility invoice is $95, the transaction fee for an online credit card payment is $2.61 (95.00 x .0275 = 2.61). Use this convenient link to register and pay your bill now. You will need your account number to complete registration. It can be found on the upper right hand side of your bill.
If the past due balance is not paid by the close of business on the date indicated on the late notice, a non-payment fee will be charged to the account and services are subject for disconnection. If a disconnection for non-payment occurs, and the customer requests service to be restored "after hours," an additional fee will be added to the account.
Should you have a check returned, there is a $25 fee in addition to the amount of the returned check. We only accept cash or money order for the balance of a returned check. After 2 checks are returned within a 6 month period, an account is placed on "Cash Only" status for the next 12 months.
For all inquiries call Lake Cities Municipal Utility Authority at 940-497-2999 during the hours of Monday - Thursday from 7 a.m.-4:30 p.m. and Friday from 7 a.m. -11 a.m.
Pay in Person in Our Lobby
Walk-in payments are taken during normal business hours, Monday-Thursday from 7 a.m. to 4:30 p.m. and Friday from 7 a.m. to 11 a.m.
Pay at Drive Through Window
The Drive-through window is staffed Monday-Thursday from 7 a.m. to 4:30 p.m. and Friday from 7 a.m. to 11 a.m. It is located on the west side of the main building. Please provide a copy of your bill or have your address ready when using the drive through window.
Pay at the Drop Box
The drop box is available 24 hours a day and is located on the west side of main building by the drive-through window. Any payments placed in the drop box after the close of business will post on the next business day.
Pay by Phone
Call our friendly Customer Service Representatives at 940-497-2999 to make a payment with a debit/credit card over the phone. There is a 2.75% per transaction Credit Card Fee ($1.95 minimum) for payments received by phone. Please have your account number ready when calling. It can be found on the upper right hand side of your bill.
Pay by Mail
Mail your payment (check or money order recommended), along with the payment coupon portion of your bill addressed to: 501 N Shady Shores Dr, Lake Dallas, TX 75065.
Pay by Bank Draft
Avoid late fees and never forget to make your payment when you have your bill automatically drafted directly from your bank account on the due date. Please call our office to set up your Bank Draft.
Pay Online
View your billing history and make a one-time payment via our online service. There is a 2.75% per transaction Credit Card Fee ($1.95 minimum) to make a payment through our online service. For example, if your utility invoice is $95, the transaction fee for an online credit card payment is $2.61 (95.00 x .0275 = 2.61). Use this convenient link to register and pay your bill now. You will need your account number to complete registration. It can be found on the upper right hand side of your bill.
Billing Fees
Late Fee
All bills for services rendered are due upon receipt. If not paid by the close of business on the due date specified on your bill, a late charge of 10% will be assessed. All past due charges are due within 15 days after original due date. LCMUA will issue a late notice as a courtesy to those affected customers.Non-Payment Fee
If the past due balance is not paid by the close of business on the date indicated on the late notice, a non-payment fee will be charged to the account and services are subject for disconnection. If a disconnection for non-payment occurs, and the customer requests service to be restored "after hours," an additional fee will be added to the account.
Returned Checks
Should you have a check returned, there is a $25 fee in addition to the amount of the returned check. We only accept cash or money order for the balance of a returned check. After 2 checks are returned within a 6 month period, an account is placed on "Cash Only" status for the next 12 months.
For all inquiries call Lake Cities Municipal Utility Authority at 940-497-2999 during the hours of Monday - Thursday from 7 a.m.-4:30 p.m. and Friday from 7 a.m. -11 a.m.